May 24, 2013

Cross-Cultural Workshop at Be Baak, Holland

The workshop entitled “Intercultural Skills: Perspectives of an insider in being an outsider” was a privilege to hold for a number of reasons. First, a seaside retreat is always welcome as a workshop location, and De Baak‘s Noorwijk venue is a genuine spot to relax, think and learn. More importantly, the participants of the workshop were a stimulating and very sharp group of De Baak colleagues, clients and associates.

The focus of the workshop was doing business in China. The group brought together an impressive cross-cultural experience in the form of time spent abroad, ethnic background and genuine openness. Since the participants were no newbies to cross-cultural business, we soon turned our attention to more profound challenges of working in a culturally challenging environment. Here are some of the mail ideas of our discussion.
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Business across Cultures: Global opinions

Regardless of industry, location or even years of experience, people go through a rough time when they have to close deals or manage projects in an environment with vast cultural differences. Moreover, cross-cultural learning poses great challenges because problems are so diverse according to the background of the person working in a new culture and those representing the new culture, and also according to the nature of the project, the resources available and so on. While they both fall under the label “cross-cultural challenge”, trying to meet deadlines in a laid-back, unhurried country in the Middle East or getting one’s bearings in the personal networking environment in the Far East can be totally different experiences.

Yet, if a cross-cultural business consultant like myself wants to deliver practical results, we have to find certain patterns across the diverse experiences. This is the condition not only for comparing the observations of experts in different places and times, but also for creating tools for improving cross-cultural  competence.

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Cross-Cultural Negotiation: Strategy and Tactics

Negotiation between different cultures is no longer for travelling business people: from a call centre to the GeneralManager, everyone is working in an increasingly international and intercultural environment. With the growing number of multinational companies and international business opportunities, you may soon find yourself working with different cultures in your own city.

An insufficient understanding of how people are different and act differently can undermine trust, waste time, cause unnecessary frustration and hinder the success of present and future businesses. Negotiation is about results, and preparing for the cultural environment can be one of the most decisive factors for your success. [Read more...]