Gabor Holch

Blaming each other for large and small failures is one of the most hateful aspects of work place politics for most people. People blame each other, blame the boss or the subcontractor. For me the most puzzling aspect of the blame-game is still when professionals blame their clients for a failed or stumbling project.

Why do people blame the client so often?

It is obvious that blaming the client is bad for business. Professionals who do so (whether they are sales, production or customer service) will obviously be less motivated to provide solutions. Also, people feel when they are being blamed, and your client is no exception.

In fact, there are several obvious reasons why blaming the client is often the easiest way to cover up mistakes in an organization. Here are the top 5, and my suggestions about how to deal with them. [Read more...]