Giving and receiving performance-related feedback is one of the top challenges for leaders. Feedback is often resisted or ignored. Subordinates are reluctant to pro-actively give feedback to leaders. Sometimes there is simply no time to deal with this issue at all.
Advanced Feedback Skills
Giving and receiving feedback is a highly complex interaction involving analytical skills, subtle human relations and conflicting views of performance. It can easily become personal and can lead to conflict. Yet, avoiding it results in wasted resources and falling morale. Companies and teams aspiring to create a culture of excellence must use feedback as a core tool of gaining competitive advantage.
This intensive course for senior leaders is an application of cutting-edge research in behavioural science and the neuroscience of leadership. Through scientific principles and complex situational case-studies, participating leaders develop their own optimal toolbox of giving and receiving feedback.
What does a typical programme look like?
We start the project by listening to the client's description of their business, management structure and leadership culture, the successes and challenges that people experience with exchanging feedback. Before we commit to any changes, we conduct individual assessment using personality or behavioural tools chosen either by the client or by Campanile. Finally, we set clear goals and decide on the best ways to accomplish them: consulting, coaching, workshops or more.
Now that we are familiar with our client's feedback practices, goals and challenges, we design and deliver customised methods related to preparing, giving and receiving feedback, in the form of individual and group coaching, skills development and workshops. Depending on the client's needs, the focus may be on performance-related feedback, personal development, conflict situations, cross-functional or upward feedback. Participants practice industry-specific case studies and real-work scenarios under realistic time pressure. Each activity builds on the results of the previous one, and can be adjusted accordingly.
Without proper follow-up, consulting, coaching and training becomes a distant memory after six months. We know how busy people are, and therefore we design our projects realistically. From simple reminders to refresher workshops, we offer a dozen ways to turn a single programme into a habit-changing journey of improvement. We also work together with our clients to ensure that levels, units and teams within the company support each other's improvement.
Key skills for impactful feedback
Learn how to:
1. Develop powerful self-awareness
2. Motivate through our four basic needs
3. Avoid typical feedback mistakes
4. Lead people through their strengths
5. Master empathy in leadership
6. Harness specific brain functions
7. Deal with instant resistance
8. Build a supportive environment
9. Use narratives for feedback
10. Use daily interactions for feedback
The workshop makes you able to:
Discover problems earlier
Drastically reduce conflict
Get pro-active feedback from others
Improve team engagement
Discuss performance objectively
Keep problems from escalating
Promote trust and excellence
…and of course all of this will give you clarity and confidence to get results.
What makes Advanced Feedback Skills effective?
It is based on the personal assessment
We work together with the client to define the outcome of the course
We customize the content of the course, including printed workshop material
Participants use current work-related examples to apply new methods
We use case studies based on information collected from the client
Participants create personal improvement plans that we will follow up
We carefully monitor the outcome of the course and
We provide our clients with detailed reports and follow-up plans
Our philosophy at Campanile is never to deliver the same programme twice. For customized solutions tailored to your industry and specific needs, contact us.